Terms & Conditions

 

When booking our activities, the customer assumes

•    The customer read and agree with the company's terms and conditions;
•    That your physical and mental condition is appropriate for the activity;
•    If during the activity the customer does not follow the rules of conduct imposed by the responsible team, the customer will assume full responsibility for your own integrity.

1. BOOKINGS & RECOMMENDATIONS

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a)   We recommend booking at least 24 hours in advance;
b)   Meeting point is intended directly at our OceanEmotion Office at Angra do Heroísmo Marina;
c)   Hotel pick-up and drop-off is not included in the rates, please contact us directly in case you require this type of service;
d)   Minors (0 - 17 years) must be accompanied by an adult during the activity, falling under the responsibility of that same adult;
e)   Operates in all weather conditions, therefore customer should have suitable footwear and dress appropriately;
f)   For Swimming with Dolphins and Snorkeling Wildlife activities, clients must have good swimming skills, and are not    recommended these activities for children under 8 years old, pregnant women and people with reduced mobility;
g)   For children (0 - 2 years), pregnant women and people with reduced mobility, we recommend booking on our larger vessels. In situations of more adverse sea conditions, even if the activity takes place on the day, the company may not recommend the activity for this group of people, for reasons of safety and sensitivity, even without prior notice;
h)   Company reserves the right to replace any vessel or cancel any departure, even during the same, without prior notice;
i)   During activities, customers are covered by insurance;
j)   Our activities do not include any type of drinks or food;
k)  We are not responsible for material lost or damage during activities;
l)   We are not responsible for overlapping scheduling of activities external to those carried out by OceanEmotion. Situations such as flight schedules, cruises, airport transfers, personal schedules, among others;
m) Mistakes in the information provided or published by others, will not bind OceanEmotion.

 

2. GUARANTEES

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OUR SIGHTING GUARANTEES
In our Whale & Dolphin Watching and Swimming with Dolphins activities, we cannot predict if it will be only whales, only dolphins or both on a single tour, since we work with wild animals, and their behavior is unpredictable. However, we guarantee to sight at least one whale or dolphin species listed for the Azores. If no whales and no dolphins’ species are sighted during the tour, the customer will have the possibility of another free tour, or in case of unavailability due to weather conditions, a full refund.

 

WHALE OR DOLPHIN SPECIES OBSERVED AND NO SWIMMING
Although our aim on Swimming with Dolphins, is to snorkel with dolphins, we cannot predict whether we will achieve it, since we work with wild animals, and their behavior is unpredictable. Nevertheless, if at least one species of whale or dolphin is observed and it is not possible to swim with dolphins (note: swimming with whales is forbidden in the Azores, only available when authorized by the Government of the Azores and for purposes that promote its conservation and sustainability), customer will have the possibility of another free tour, or in case of unavailability due to weather conditions, the No Swimmer fee will be applied.

 

NO SWIMMER
For those who choose not to enter in the water when booking or guarantee occurrence. Notice, it will be not considered as No Swimmer, customers who give up, demonstrate poor swimming skills or show inability with the equipment request during the activity. 

3. CANCELLATIONS OR NO SHOW

a)    For a full refund, cancel the activity at least 24 hours in advance of activity date;
b)    In case of no show or delay of more than 15 minutes from the meeting point for the activity, the total amount will be invoiced and you may be denied boarding;
c)    Activities require specific weather conditions. If canceled due to unfavorable conditions, customer will receive a different date or a full refund;
d)    In inter-island activities, OceanEmotion is not responsible, at the origin or destination of the tour, for any overlap due to cancellations due to weather conditions. Situations such as flight schedules, cruises, airport transfers, office hours, personal scheduling, among others;
e)    Activities require a minimum number of customers. If it’s canceled because the minimum is not met, customer will be offered a different date or a full refund.

 

PACKS CANCELLATION

If only one activity is performed from the pack chosen and it is not possible to do the other activity, we proceed for the standard table price activity done and refund the rest of the amount paid for the pack. In case of two activities were performed and it is not possible to reschedule the third one missing activity, we proceed for the discount pack for the two completed activities and refund the rest of the amount paid for the pack, same procedure in case of four activities or more.

4. DATA PROTECTION 

We developed specific conditions to ensure compliance with the Data Protection Regulation, consisting of the following points:

a)    Collection of personal data for specific, explicit and legitimate purposes and non-further processing in a manner inconsistent with these purposes;
b)    Process personal data to ensure its proper protection, including protection against unauthorized or illegal processing, loss, destruction or accidental damage;
c)    Processing the personal data of individuals in a legal, fair and transparent manner;
d)    Ensure that personal data is adequate, relevant and limited to what is necessary for the purposes for which it is processed;
e)    Ensure that personal data is accurate and, where necessary, kept up to date. Whenever personal data are found to be inaccurate, we will take reasonable steps to erase or rectify the data for the purposes for which it is processed;
f)    Maintain personal data in a way that allows data subjects to be identified for a period not longer than necessary for the purposes for which personal data are processed.

 

5. PRIVACY POLICY

Website www.oceanemotion.pt is property of PASSEIO OBRIGATORIO LDA. (OceanEmotion) License MT 19/2009 RAA. Any file of text, image, video, audio or animation on this site is used only for private use. Any other use without the prior approval of the responsible, author or proper reference is strictly forbidden.

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CITE AS FOLLOW
OceanEmotion | The Whale Watching in Terceira. Accessed at www.oceanemotion.pt on dd-mm-yyyy

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PHOTO CREDITS
All photos have ©copyright. For correct use of the photos present on the website, please contact us directly.