OceanEmotion Tourism License: 19/2009 © 2019 All rights reserved  

Terms & Conditions

  1. BOOKINGS: We recommend to book at least 24 hours in advance.

  2. MINIMUM PARTICIPANTS: Minimum of two adults or equivalent value for all activities, except private tours.

  3. PRIVATE TOUR: Prices set is arranged for a maximum of 10 people or equivalent value per boat, larger groups only by budget.

  4. NO SWIMMER: For all those who choose not to enter the water or children under the age of ten. Only available for Swimming with Dolphins and Snorkeling.

  5. CHILDREN: A paying adult is required per child. Children under the age of ten are only included as no swimmer for Swimming with Dolphin and Snorkeling.

  6. VESSEL: We reserve the right to replace any vessel or cancel any departure, even during the same, without prior notice.

  7. NO SHOW: Guests must show up 30 minutes prior to departure at the agreed meeting point, or risk losing their reservation and being billed.

  8. PERSONAL & MATERIAL DAMAGE:By signing the boarding list, you are assuming that your physical condition is appropriate and declaring full responsibility for your integrity on board or at sea, in the course of conduct rules violation, for the activity. The company is not responsible for material damages during activities.

  9. EQUIPMENT: Swimming w/ Dolphins and Snorkeling already include equipment (mask, tube and wetsuit).

  10. DRINKS & SNACKS: Our activities do not include any type of drink or snack.

 

SIGHTINGS GUARANTEE

 

WHALE WATCHING

OceanEmotion has a sighting guarantee, meaning we guarantee to sight whales or dolphins species listed for the Azores. However, we cannot predict if it will be only whales, only dolphins or both on a single tour. If whales or dolphins species are not sighted during the tour, our customers will benefit of another free tour. If the customer is not available to take another tour, we will refund the ticket price.

SWIMMING W/ DOLPHINS

OceanEmotion has a sighting guarantee, meaning we guarantee to sight whales or dolphins species listed for the Azores. In case we sight one species and it is not possible to swim with dolphins, our customers will benefit of another free tour, or if the customer is not available to take another tour, we will charge the no swimmer price only. If whales or dolphins species are not sighted during the tour, our customers will benefit of another free tour. If the customer is not available to take another tour, we will refund the ticket price.

 

 

CANCELLATION POLICY

 

  1. ACTIVITY CANCELLATION: Atmospheric and sea conditions may affect our activities. In case of cancellation, activities will be rescheduled for another day. Due to customer unavailability we will not invoice the activity.

  2. PACKS OR PROGRAMS CANCELLATION: If only one activity is performed from the pack chosen and it is not possible to reschedule the other activity, we proceed for the standard table price of the finished activity and refund the rest of the amount paid for the pack. In case of two activities were performed and it is not possible to reschedule the third one missing activity, we proceed for the discount pack for the two completed activities and refund the rest of the amount paid for the pack, same procedure in case of four activities or more. Atmospheric and sea conditions may affect our activities. In case of cancellation, activities will be rescheduled for another day. Due to customer unavailability we will not invoice the activity.

  3. PRIVATE TOUR CANCELLATION: Cancellation at least 7 days prior to scheduled departure, no cancellation fee will apply. If you cancel between 3 and 6 days before scheduled departure, a cancellation fee of 50 percent will be applied. If you cancel within 2 days before scheduled departure, a cancellation fee of 100 percent will be applied. Atmospheric and sea conditions may affect our activities. In case of cancellation, activities will be rescheduled for another day. Due to customer unavailability we will not invoice the activity.

DOUBTS & COMMENTS

If you have any questions or comments about our activities, please contact us at oceanemotion.09@gmail.com or 00351 295 098 119.

(00351) 295 098 119

(00351) 967 806 964

(00351) 917 072 154

Marina de Angra, Loja OceanEmotion

9700-154 Angra do Heroísmo

Terceira - Açores

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